{"id":405,"date":"2022-07-30T01:01:02","date_gmt":"2022-07-29T23:01:02","guid":{"rendered":"https:\/\/arpuba.cat\/plataforma_llengua\/?page_id=405"},"modified":"2024-05-24T09:49:26","modified_gmt":"2024-05-24T07:49:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/botiga.plataforma-llengua.cat\/botiga\/faqs\/","title":{"rendered":"Faqs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"405\" class=\"elementor elementor-405\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cdd3c12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cdd3c12\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8a3ec8c\" data-id=\"8a3ec8c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1654185 elementor-widget elementor-widget-heading\" data-id=\"1654185\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-028c61d elementor-widget elementor-widget-wl-faq\" data-id=\"028c61d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wl-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                \n            <div class=\"htwoolentor-faq htmove-icon-pos-after\" id=\"htwoolentor-faq-028c61d\" data-settings=\"{&quot;showitem&quot;:true}\" >\n                                            <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Com funciona la compra?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <ul><li>Tria el tipus de pe\u00e7a que busques (per exemple, samarretes). Selecciona un producte i afegeix-lo a la cistella.<\/li><li>Pots tramitar la comanda o continuar comprant.<\/li><li>Per fer la compra no cal registrar-se com a usuari. Hi ha disponible l'opci\u00f3 de registrar-se com a usuari en finalitzar la compra. \u00c9s molt senzill, nom\u00e9s us portar\u00e0 uns pocs minuts i us facilitar\u00e0 les futures compres.<\/li><li>Si vols registrar-te com a usuari, introdueix les teves dades al formulari i fes clic a continuar.<\/li><li>Trieu la forma d'enviament: recollida a la botiga o est\u00e0ndard.<\/li><li>Reviseu l'adre\u00e7a de lliurament i fes clic a continuar.<\/li><li>Seleccioneu el m\u00e8tode de pagament. Si optes per Bizum o targeta de cr\u00e8dit, ser\u00e0s derivat a una plataforma de pagament segur. Introdu\u00efu les dades del vostre compte o targeta i premeu continuar.<\/li><li>Rebr\u00e0s un correu electr\u00f2nic per confirmar la comanda.<\/li><li>Un cop h\u00e0gim comprovat el pagament, enviarem el producte mitjan\u00e7ant el m\u00e8tode seleccionat.<\/li><\/ul>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Quin \u00e9s el cost d'enviament?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <ul><li>El cost d'enviament dependr\u00e0 del volum de la comanda i de la direcci\u00f3 d'enviament.<\/li><\/ul>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Quin \u00e9s el termini de lliurament?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <ul><li>Termini de lliurament entre 6 i 8 dies laborables (sempre que no hi hagi trencaments d'estoc).<\/li><li>Si \u00e9s un producte sense estoc ens posarem en contacte tan bon punt es reposi\u00a0estoc.<\/li><li>Lliurament aproxima't a pen\u00ednsula de 6 a 8 dies, illes o altres destins pot variar en funci\u00f3 de la dist\u00e0ncia.<\/li><li>El termini d'entrega pot variar per causes del transport,\u00a0climatol\u00f2giques\u00a0o de for\u00e7a major.<\/li><\/ul>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">On puc rebre la meva comanda?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <ul><li>A l'adre\u00e7a que tri\u00efs: feina, domicili\u2026 El servei de transport contactar\u00e0 amb tu per fixar una franja hor\u00e0ria adequada per al lliurament.<\/li><\/ul>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Des d\u2019on puc comprar?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <ul><li>Pots comprar des de qualsevol pa\u00eds del m\u00f3n. Actualment tenim enviaments programats amb Catalunya, Pa\u00eds Valenci\u00e0, Illes Balears, Andorra, la Franja, Catalunya Nord i l\u2019Alguer, a banda de la resta dels estats franc\u00e8s, itali\u00e0 i espanyol peninsular. Si vols fer una comanda des de qualsevol altre punt geogr\u00e0fic, contacta amb nosaltres per con\u00e8ixer els termes, despeses i condicions d'enviament a\u00a0<a href=\"mailto:botiga@plataforma-llengua.cat.\">botiga@plataforma-llengua.cat.<\/a><\/li><\/ul>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Qu\u00e8 faig si el producte que rebo no \u00e9s correcte?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <ul><li>Si aix\u00f2 pass\u00e9s, contacteu amb nosaltres (93 130 70 29 o <a href=\"mailto:botiga@plataforma-llengua.cat\">botiga@plataforma-llengua.cat<\/a>) i procedirem al reemborsament o substituci\u00f3 de la mercaderia equivocada, en cas que sigui necessari.<\/li><li>S'accepten devolucions del material fins a un termini m\u00e0xim de 5 dies naturals.<\/li><li>En cas que es trobi un defecte de la pe\u00e7a o de la fabricaci\u00f3 del producte, l'empresa es far\u00e0 c\u00e0rrec dels costos de la devoluci\u00f3.<\/li><li>Si la devoluci\u00f3 \u00e9s per causes alienes al producte (canvis de talla, colors\u2026), el client es far\u00e0 c\u00e0rrec dels costos de la devoluci\u00f3.<\/li><\/ul>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Qui \u00e9s el prove\u00efdor de la botiga?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <ul><li>La botiga virtual Plataforma per la Llengua est\u00e0 gestionada per l'empresa Arpuba SL.<\/li><li>La botiga f\u00edsica Plataforma per la Llengua \u00e9s a:<\/li><li>ARPUBA, SL Carrer dels Telers, 104 \u2013 17820 Banyoles (Girona)<\/li><\/ul>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">Hem de pagar la comanda al moment?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <ul><li>Les comandes es paguen a l'hora de formalitzar la compra.<\/li><\/ul>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                                        <div class=\"htwoolentor-faq-card\">\n                                <div class=\"htwoolentor-faq-head\"><span class=\"htwoolentor-faq-head-text\">A quina adre\u00e7a podem recollir la comanda ?<\/span> <span class=\"htwoolentor-faq-head-indicator\"><\/span><\/div>                                <div class=\"htwoolentor-faq-body\">\n                                    <div class=\"htwoolentor-faq-content\">\n                                    <p>Podeu recollir la vostra comanda a la botiga f\u00edsica que tenim a Barcelona:<\/p><p>Carrer N\u00e0pols, 283<\/p><p>08025 Barcelona<\/p><p>Horari: dilluns a dijous de 9 a 14 i de 15 a 18 h.<br \/>Divendres: de 9 a 14 i de 15 a 17 h<\/p><p>-------------------------------------------------------------------------------------------------------------------------------------<\/p><p>Podeu recollir la vostra comanda a la botiga f\u00edsica que tenim a Girona:<\/p><p>Av. Lu\u00eds Pericot, 34<\/p><p>17003 (Girona)<\/p><p>Horari: dilluns a dijous de 9 a 14 i de 15 a 18 h.<br \/>Divendres: de 9 a 14 i de 15 a 17 h<\/p>                                    <\/div>\n                                <\/div>\n                            <\/div>\n                                        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQS Com funciona la compra? Tria el tipus de pe\u00e7a que busques (per exemple, samarretes). Selecciona un producte i afegeix-lo a la cistella. Pots tramitar la comanda o continuar comprant. Per fer la compra no cal registrar-se com a usuari. Hi ha disponible l&#8217;opci\u00f3 de registrar-se com a usuari en finalitzar la compra. \u00c9s molt [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-405","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/botiga.plataforma-llengua.cat\/botiga\/wp-json\/wp\/v2\/pages\/405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/botiga.plataforma-llengua.cat\/botiga\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/botiga.plataforma-llengua.cat\/botiga\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/botiga.plataforma-llengua.cat\/botiga\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/botiga.plataforma-llengua.cat\/botiga\/wp-json\/wp\/v2\/comments?post=405"}],"version-history":[{"count":76,"href":"https:\/\/botiga.plataforma-llengua.cat\/botiga\/wp-json\/wp\/v2\/pages\/405\/revisions"}],"predecessor-version":[{"id":2723,"href":"https:\/\/botiga.plataforma-llengua.cat\/botiga\/wp-json\/wp\/v2\/pages\/405\/revisions\/2723"}],"wp:attachment":[{"href":"https:\/\/botiga.plataforma-llengua.cat\/botiga\/wp-json\/wp\/v2\/media?parent=405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}